Frequently Asked Questions

How do I log into my account?

To access your account, follow these steps:

• Go to https://members.statecourts.org/customer/
• Find the "Account Login" box
• Enter your email address and password

If you need additional help logging in, please use our contact form or call us at (877) 787-4805 for assistance.

How can I retrieve my password?

If you forgot or lost your password please visit password page. Once you have entered the matching email address, your password will be emailed to you. Please be sure to check your spam and bulk folders if you do not receive your password immediately.

If you require further assistance logging into our Members area, please use our contact form for further help or dial (877) 787-4805.

How do I change my password?

To change your password, log in to your account at https://members.statecourts.org/customer/login, click My Account in the top-right corner, then select Update Password and follow the instructions.

What if I forgot my username or password?

If you’ve forgotten your username or password, go to https://members.statecourts.org/customer/login, click Forgot Password, enter the email linked to your account, and follow the instructions sent to your email. If you need further assistance, contact us at support@statecourts.org or call (877) 787-4805.

What is my username?

In most cases, your username is the email address you registered with on StateCourts.

To check or update your login information, simply sign in and visit the My Account section on your dashboard. If you’re unsure of your username or need help recovering it, our support team is here to assist you.

How can I find my receipt or order number?

Your receipt or order number is included in the confirmation email sent to you after completing a payment. You can also access it anytime by logging into your account and navigating to My Account > My Orders, where you’ll find your full order history and receipt details.

Subscription Details and Billing Information

StateCourts operates on a subscription basis. New users receive a trial period with full access to our public records search tools. You may cancel anytime before the trial ends to avoid the first recurring charge by contacting our support team at (877) 787-4805 or through the contact form. After the trial, your subscription will automatically renew monthly, with the applicable fee billed in advance to the payment method on file.

Will I receive an email confirmation after my purchase?

Yes. Following your purchase, a confirmation email will be sent from the StateCourts support team outlining your order details.

What payment methods do you accept?

We accept the following payment options:

• Credit/Debit Cards (American Express, Visa, MasterCard, Discover)
• PayPal
• Apple Pay
• Google Pay

How do I cancel my subscription and request a refund?

You can cancel your StateCourts subscription at any time by using our contact form or calling (877) 787-4805. Since subscriptions are billed monthly in advance, we do not offer refunds for unused portions of the billing period. However, you will retain full access until the end of your current billing cycle.

How can I contact customer service?

Our Customer Service team is available 24/7 to assist you. Reach us by phone at (877) 787-4805 or email support@statecourts.org with any questions or concerns.

How will the charge appear on my statement?

Subscription charges will appear on your billing statement as STATECOURTS.

How do I update my payment information?

To update your payment details, please contact our Customer Care Team via our contact form or call (877) 787-4805. We’ll promptly assist you with updating your credit card or other payment information.

How do I use the StateCourts search tools?

Using StateCourts is quick and easy:

• Select a search type from the menu at the top of the page.
• Enter the required information and click "Search Now."
• View your results by following the on-screen instructions or clicking the access links. Most results appear within seconds.

If your search returns no results, try broadening your criteria by removing specific details such as the city.

Need help? Reach out through our support form or call us at (877) 787-4805.

How can I contact Customer Service?

Our Customer Service team is available 24/7 to assist with any questions or issues regarding your account or our services.

Contact Options:

• Support Form: https://statecourts.org/help
• Phone: (877) 787-4805
• Email: support@statecourts.org

Privacy and Compliance

Our Compliance Department ensures that StateCourts follow all applicable laws and internal policies, including data privacy and user rights.

For Privacy and Opt-Out Requests:

Opt-Out Form: https://members.statecourts.org/opt-out
Email: privacy@statecourts.org

What are Premium Data Reports, and why do they cost extra?

Premium Data Reports include specialized or hard-to-access records not covered under the standard membership. These reports involve additional costs due to fees incurred from premium data providers. They are optional and only charged when you choose to access them.

Why should I get a subscription?

A StateCourts subscription gives you unlimited access to our core public records search tools. It’s a convenient and cost-effective way to conduct ongoing research with a low monthly fee.

Can I receive notifications if a record is updated?

Absolutely! To stay informed about changes to a specific person's record, simply click the “Get Alerts” button at the top of their report. You'll be notified if new information becomes available. You can view and manage your alerts anytime from the My Alerts section in your dashboard.

What kind of information does StateCourts provide?

StateCourts offers access to an extensive collection of public record data. Depending on availability, our reports may include:

• Identity summaries
• Previous and current addresses
• Phone numbers and email addresses
• Known assets and property records
• Relatives, associates, and known connections
• Social media and online profiles
• Vital records (such as birth, death, and marriage)
• Licenses (including professional and driver’s)
• Employment and educational background
• Unclaimed property and funds
• Local demographic and neighborhood insights
• Criminal and traffic history
• Arrest records and outstanding warrants
• Bankruptcy filings, civil judgments, and court documents

Please note: Data availability may vary by jurisdiction and public record access laws.

How frequently is your data updated?

StateCourts updates its data regularly to reflect the most current information available. Certain data types, like criminal records, may be refreshed daily. The frequency of updates depends on the record type and how often our government and third-party data providers release new information.

How reliable is the information provided?

StateCourts compiles data from a wide network of publicly available sources. While we strive to offer accurate and timely information, we do not generate or independently verify the records ourselves. Data is provided "as is" and may vary depending on the source. As such, StateCourts cannot guarantee the completeness or accuracy of every record and do not offer warranties of any kind, expressed or implied.

How does the initial search differ from the full report?

The preliminary search is designed to help users identify the correct individual by displaying basic identifying information. Once a purchase is made, StateCourts compiles a full, detailed report using more in-depth databases and verified sources. This comprehensive report includes additional information not visible in the initial search preview.

How does the data in the preliminary search compare to the full report?

The preliminary search is a basic lookup designed to help you identify the correct person. It shows limited information to confirm a potential match. After completing a purchase, StateCourts compiles a full report using a broader set of data sources. This report includes more detailed, verified information not available in the initial preview.

What if I can’t find the information I need?

If you're unable to locate specific information, our Customer Care Team is here to assist. Please reach out using our contact form or call us at (877) 787-4805.

To better understand the types of records we offer, visit our Data Coverage page.

What does opting out mean?

Opting out means requesting the removal of your personal information from the processing of your personal information within our database. Once processed, your details will no longer appear in search results on our platform.

Why do I need to provide personal details to opt out?

We require personal information, such as your name and location, to accurately identify and remove your specific records. This ensures we don't mistakenly impact someone else's data.

How long does it take to remove my information?

Your information is typically removed within 24-48 hours after submitting your request. You'll receive an email confirmation once the process is complete.

Can my information reappear after I opt out?

If your personal information is republished in public records or other sources we use in a new record, it may reappear in our database. If this happens, you can submit another opt-out request to have it removed again.

Can I opt out for someone else?

Yes, you can submit an opt-out request on behalf of another person. You'll need to provide their personal details to locate their record and to verify that the other person has given you permission to opt out for them. For instance, in some cases, you may need to verify your relationship to them (e.g., as a parent, guardian, or legal representative).

How do I know my opt-out request was successful?

Once your information is removed, you'll receive an email confirmation. If you don't see the email, check your spam folder or contact our Compliance Team for assistance.

What if I can't find my record?

If you're having trouble locating your record, double-check that the information you entered matches what's in our database (e.g., try variations of your name or previous addresses). If you still can't find it, reach out to our Compliance Team for help.

Can I remove multiple records at once?

Yes, if we maintain multiple records (e.g., due to name variations or past addresses) related to your personal information, you can select all relevant records during the opt-out process and remove them in one request.

Is my information safe during the opt-out process?

Absolutely. We only use the information you provide to locate and remove your data from our database. It will not be shared, sold, or used for any other purpose.

Does opting out remove my information from other websites?

No, opting out only removes your information from our database. To remove your information from other sites, you'll need to submit opt-out requests to each site individually.

How often should I check if my information has been removed?

We recommend checking your status yearly to ensure your information hasn't reappeared. If it has, you can submit another opt-out request.

What if I run into problems during the opt-out process?

If you encounter any issues, contact our Compliance Team at:
Email: privacy@statecourts.org
Phone: 844-777-0503
Our privacy experts can be reached from 8 am to 6 pm EST, 7 days a week.

Where can I learn more about protecting my privacy?

For more tips on data privacy and safeguarding your personal information online, visit our Privacy Policy page or explore our blog for helpful guides.

What are my privacy choices under applicable laws?

Depending on where you live, you may have certain rights regarding how your personal information is processed. These rights may include opting out of certain uses of your information, requesting access to your data, or asking for corrections or deletions.

What is the Daniel Anderl Judicial Security and Privacy Act?

This act protects the privacy of judges, prosecutors, law enforcement members, and their immediate family members. If you are a covered person under this act, you can request the removal of your information by emailing privacy@statecourts.org with the subject line: "Attention Covered Person Removal Request.”

What information do I need to provide for a Covered Person Removal Request?

When submitting a Covered Person Removal Request, include your full name, residence, email address, and your status as a covered person (e.g., judge, prosecutor, law enforcement member, or immediate family member). This information will only be used to process your request.

What is the Right to Know?

The Right to Know allows you to ask if your personal information is being processed and to request access to that information. You can submit a request using the form provided on this page.

How do I correct inaccurate personal information?

If any personal information we hold about you is incorrect, you can request a correction by contacting us through the form on this page. Provide the correct details, and, where applicable, we will update your information accordingly.

What is a Deletion Request?

A Deletion Request allows you to ask for the removal of your personal information from our database.

How do I opt out of targeted advertising?

If your personal information is being used for targeted advertising, you can opt out of this processing by submitting a request through the form on this page. At this time, we do not use your personal information for any targeted advertising.

At StateCourts, we provide access to public records sourced from a wide range of databases across the country. While this information can be useful for personal purposes, it’s essential to understand how it can—and cannot— be used. The following guidelines are designed to help you use StateCourts responsibly and in full compliance with our Terms of Service. We reserve the right to terminate your access to the Services if you fail to abide by our Terms of Service or use the information provided in violation of our Terms of Service and/or applicable law. You are responsible for reading and understanding our Terms of Service,and this document is provided only as helpful guidance and is not binding on StateCourts.

Still Have Questions?

If you're unsure whether your intended use is permitted, or you'd like to learn more about how StateCourts works, please refer to our full Terms of Service and FAQ for more detailed information. You are ultimately responsible for understanding and complying with our Terms of Service and applicable law when accessing and using our Services.